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CloudExtend cannot continue under the current configuration of your system

The following is applicable only to Windows PC users.


Step 1: Copy the ENTIRE following command into your notebook or blank Microsoft word doc:

icacls C:\Users\username\Appdata\LocalLow /t /setintegritylevel (OI)(CI)L

Step 2: Go to your C drive by clicking the Windows "Start" menu and typing "Windows Explorer." Windows Explorer opens. On the left side of the window is an icon named "Local Disk (C)."  Double-click that icon to view the contents on your "C" drive.

Step 3: Double click the “Users” folder and find the folder with your name on it.

Step 4:  Copy exactly how your name is displayed and paste it into the command in step one where it says “username”.  So it should now be displayed similar to the following:

icacls C:\Users\JustineBurdo\Appdata\LocalLow /t /setintegritylevel (OI)(CI)L

Step 5:  Click the Windows "Start" menu and type “CMD”.  Click on Command Prompt.  Paste the entire command from step 4 there.

Step 6: Once the command is done running, go back to Excel, open a fresh worksheet and try to login to CloudExtend.

Step 7: If this does not work please contact or your account manager.

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