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Issue : CloudExtend Excel for NetSuite Add-in stuck in loading screen .

This happens rarely and can be solved by reloading the Add-in or by clearing cached content from the Internet Explorer browser.

Start by reloading the Add-in as shown below

  • Right click on the Add-in screen, you would see two options "Reload & View Source"
  • Click on Reload 


If reloading the app still doesn't solve the issue, follow the steps given below to fix the issue:

Note : Microsoft Add-Ins rely on Internet Explorer, not your default browser, for certain functions . It is important that you clear cache on Internet Explorer, not your default browser.


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