There are two major causes of login errors in the SmartClient. Before contacting Support, please check the following:
- Ensure that the Web Services feature is turned on. In NetSuite, log in as an Administrator. Go to Setup > Company > Enable Features > SuiteFlex, and check the Web Services box.
- Ensure that the NetSuite account has been entered correctly. For some older NetSuite accounts, you may need to add the prefix “ACCT” to the numeric account number.
For more information, see Logging In.