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Error: “General Exception” or “Internal Error Occurred”

You may see one of the following errors when there is an issue with Microsoft Excel, specifically when a SmartClient operation exceeds Excel's limitations. To view the list of Microsoft Excel limits, click here.

Ex: When you try to download a record that also includes a message field and the length of the message which is downloaded into an Excel cell is greater than Excel's specified limit '32,767 characters per cell' , you will receive this error. 

 

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