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Why does CloudExtend create contacts in NetSuite using the Sender's Email Id?

When an email is attached to a record, there must be entity records in NetSuite that match the sender/recipient of the email. CloudExtend Gmail tries to locate these records by matching the email addresses of the sender/recipient of the email with the entity records in NetSuite. If no entity is found, CloudExtend Google Apps creates a contact record with the format "firstname.lastname company.com" and attaches the email with that contact as the sender/recipient.

Following are the cases when Gmail extension would create contacts.

Sender

To

CC

Creates Contact?

For whom?

No Contact Available

No Contact Available

No Contact Available

Yes

Sender & To

No Contact Available

Contact Available

Contact Available

Yes

Sender

No Contact Available

No Contact Available

Contact Available

Yes

Sender & To

No Contact Available

Contact Available

No Contact Available

Yes

Sender

Contact Available

No Contact Available

No Contact Available

Yes

To

Contact Available

Contact Available

Contact Available

No

NA

Contact Available

No Contact Available

Contact Available

Yes

To

Contact Available

Contact Available

No Contact Available

No

NA

 

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